"Karen did an excellent job planning this trip for me. It was exactly what I requested. Her hotel recommendation was great. I had a great time. I would certainly recommend Karen to family members and friends." - Giannina Z

"We booked a European riverboat cruise through Cozy Cruises and Vacations. Our travel agent, Karen, made everything go so smoothly. Questions were answered quickly, documents were prepared, arrangements were made, every detail was considered and all we had to do was show up and enjoy! This was the trip of a lifetime and I highly recommend Karen and Cozy Cruises when you are planning your next vacation!" - Tara R

"Karen planned our 40th wedding anniversary and everything was perfect!" - Lori B

"Great European vacation. All of the arrangements came together perfectly. Thanks Karen!" - Keith R

Terms and Conditions

 By accessing the Cozy Cruises and Vacations website, you have agreed to the terms and conditions, and you are giving consent for Cozy Cruises and Vacations to act on your behalf for your travel needs. These terms and conditions, which act as an agreement, describe what to legally expect from us when you purchase travel-related services through us. The terms "we", "us" and "our" refer to Cozy Cruises and Vacations, the term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services on behalf of yourself and others.

 Our Agreement with You

 Packages and Suppliers

 We sell and promote a range of travel-related products from different suppliers and service providers. Each Supplier has its own terms and condition that are applicable to your particular needs, and we endeavor to inform you of them. All bookings including flights are subject to price changes until the required payments are made. Any increase in charges will be at a cost to you and not us. In accepting these terms and conditions you hereby give your consent for us to charge your credit card for the additional amounts incurred. Prior to planning and arranging your travel, a service fee form will be emailed to you for you to sign, agreeing to pay a service fee to us. The form must be signed, returned and the monies paid into the PayPal account stated below or any other method discussed. We do not accept cash or links payments.

Deposits and Payment

Any deposits from you to secure a booking, unless otherwise stated is deemed as non-refundable unless otherwise stated. Payment of a deposit enables the suppliers to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and confirmation of the booking, and it is secured and subject to any terms and conditions of the Supplier. You will be advised at the time of paying the deposit when full payment is required. Upon receiving this information, you are giving consent for us to debit your credit card with the relevant amount to the corresponding suppliers.

We reserve the right to refuse personal checks as a method of payment.

 If we have arranged a package, ground transportation costs are usually included, however on occasions the payment may be made directly to the supplier by you.

We are not liable for any double charging of your credit/ debit card or refunding that is not of our doing. We will endeavor to assist you if a problem arises. However, it is ultimately your responsibility.

We generally send documents to our customers electronically whenever possible. Should a request be made for any documents to be sent as hard copies, an administration fee will apply.

Cancellations and Amendments

Once we have purchased your travel package, your contract is now between you and the suppliers and they may amend or cancel your bookings. As your travel professionals, we will ensure that you are promptly notified through email in the first instance of any significant changes, once we become aware of such changes before your departure. However, we will not accept liability for any changes or costs incurred that may result in this action. You will then have the choice of accepting the change of arrangements or accepting an offer of alternative travel arrangements if one is made available by the Supplier or cancelling your booked arrangements and receiving any applicable refunds as determined by the Supplier’s terms and conditions. We do not guarantee that any refunds will apply.

If we have booked you a flight and we are alerted to a significant schedule change by your airline before you leave your country of departure, we will contact you by email to advise you of this. Please ensure that you have given us and updated version of your contact email address and phone number, possibly your cell, and that you regularly check for messages before you leave. We have no control over any airline schedule changes or delays, and we will not accept liability for costs which may arise, as a result of cancellations, delays, changes or amendments.

If you are booked to change airports or flights, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight, making sure you have a confirmation number. Please note that for some airlines it is mandatory to confirm with them before you fly.

Your agreement with Cozy Cruises and Vacations

Your Acceptance of the Terms and Conditions

In booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including any additional terms and conditions of any Supplier that are necessary to your booking, travel arrangements, tours, or any website content. You agree on behalf of yourself and those you represent to comply with all the terms and conditions, including any payments of all amounts due to relevant suppliers. You agree that any violation of any such terms and conditions may result in - the cancellation of your reservation or purchase,

 - the loss of any monies paid for your reservation flight, accommodation or otherwise,

- you being denied access to the applicable travel related product or service dealing with Cozy Cruises and Vacations and any third parties that work with us, and

- our right to debit your account for any costs incurred because of such violation. We do not knowingly represent anyone under the age of 16 therefore, you have agreed that,

 - you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use,

- you are legally authorized to act on behalf of those you represent to conduct and make arrangements on their behalf and to accept these terms and conditions on their behalf,

- You will ensure that there is only one person dealing with us to arrange the travel, eliminating any conflicting arrangements,

 - the information supplied by you and other members that you are representing is true and correct,

 - you are responsible for informing such persons involved of all terms and conditions applicable to their travel arrangements and

 - you understand that you are financially responsible for any use of our services or website by you and any parties using your name and information.

Changes to Your Booking

If a change is requested by you to your travel arrangements and is permitted and possible by the suppliers, our standard service fees will apply in addition to any additional Supplier’s charges. Please contact us to inquire about changes and if it is possible to request any changes. Please note that all reservation changes are subject to availability and the terms and conditions of the suppliers, and the package purchased.

Name changes are treated as a cancellation by most airlines and Suppliers. We will endeavor to accommodate any changes, if necessary, but please bear in mind that a charge by the airlines and Suppliers would apply under their terms and conditions.

Flights must be taken in the order they appear on your ticket or e-ticket confirmation. If for any reason you cannot take a flight as booked, please contact us in advance to discuss your options. You need to check in on time for a confirmed reservation, otherwise the airline may register you as a ‘no-show’, which could result in extra charges and/or your entire flight itinerary being cancelled and/or render your ticket void.

Cancellation of Your Booking

 In the event you cancel your booking, you may be entitled to a partial refund in accordance with the Supplier(s) terms and conditions. In addition to the cancellation terms and conditions of your Supplier(s), a fee will apply that will be outlined on your itinerary/booking confirmation. If you decide to cancel arrangements before the balance due date, the terms and conditions of the Supplier (s) will go into effect.

Refunds will only be paid to you once the Supplier(s) are informed and in accordance with their terms and conditions. Generally, flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. Please read and review each document carefully.

Airline Reservations

It is your responsibility to ensure that all of the details on your ticket and other travel documents are correct and you must bring to our attention any errors or discrepancies immediately after receiving your completed itinerary. Your travel documents are valuable and should be kept safe and secure. It is advised that you print 2 copies of your travel documents. Leave one copy with a close relative or friend and take the other copy with you. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review the Government’s prohibitions, warnings, and advisories applicable to your destinations. By offering travel to a range of destinations, we will not state you choice of destination is safe or without risk. However, we will advise you of any alerts and information relevant to your destinations.

 Passport, Visa, and Immigration

It is your responsibility to fulfill and adhere to the passport, visa and other immigration requirements applicable to your destination in line with the laws of the designated country. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to your not adhering to any such requirements. We will advise you of what documents are required. However, it is your responsibility to ensure that all your relevant documents are valid.

Insurance

Travel insurance is a vital part of your booking. We strongly advise that you take out adequate insurance for the duration of your journey. Travel insurance is mandatory with some travel arrangements and destinations. We may be able to arrange for travel insurance to be provided to you through our suppliers and answer any queries you may have regarding the insurance, but we do not sell travel insurance.

Travel Advice and Vaccinations

We will advise you of any vaccination required. However, it is your responsibility to find out what is needed and make the arrangements for the necessary vaccinations pertaining to your itinerary. Should you need assistance, we will guide you to the necessary website for the country that you intend to visit. Cozy Cruises and Vacations reserve the right to modify these Terms and Conditions without prior notice. Your continued use of the site indicates acceptance of the modified Terms and Conditions.